Appsolutive

Return & Refund Policy

Last updated: August 2026 ·  Applies to all Solutive apps and services

Before you read the full policy

This policy covers two different things: purchases inside our apps (handled by Apple or Google, per their own refund rules), and payments made directly to Solutive for IT and software development services. Direct payments are generally non-refundable once work has started, with narrow exceptions such as a duplicate or mistaken payment, or Solutive failing to begin contracted work.

1. Scope of This Policy

This Return & Refund Policy explains how refunds are handled across everything Solutive offers: our mobile and web apps (such as PDF Snap), and our IT and software development services delivered directly to clients. It should be read together with our Terms of Service.

Solutive does not sell physical goods, so there is nothing to “return” in the traditional sense — this policy addresses payment refunds, not shipped returns.

2. App Purchases and Subscriptions

Premium features in our apps are sold as in-app purchases or subscriptions through the Apple App Store or Google Play Store. Solutive does not process, store, or have access to your payment details for these purchases, and cannot issue refunds for them directly.

All refund requests for app purchases and subscriptions must be made through the platform you purchased from, under their respective refund policies:

We are happy to help you locate the right refund flow if you contact us, but the decision to grant a refund rests entirely with Apple or Google.

3. IT and Software Development Services

Solutive also provides custom software and IT services directly to clients (for example, web and mobile application development, integrations, and related project work), invoiced and paid outside of the app stores — including by bank transfer, virtual account, card, or e-wallet through our payment processor.

Deposits and milestone payments. Service engagements are typically paid in a deposit or in milestones as agreed in the project scope or contract. Once a deposit or milestone payment has been made and the corresponding work has begun, that payment is generally non-refundable, reflecting time and resources already committed to the engagement.

When a refund may apply. We will refund a payment for services in the following circumstances:

  • The payment was a duplicate, or was made in error (e.g. wrong amount or wrong invoice)
  • Solutive fails to begin the contracted work within the agreed timeframe
  • Both parties agree in writing to cancel the engagement before work has started

Any other refund request for services is considered case by case, taking into account the specific agreement or statement of work between Solutive and the client. Where a signed contract or proposal sets out different or more specific payment terms, that document governs over this general policy.

4. How to Request a Refund

To request a refund for a direct service payment, email us with your invoice or transaction reference and the reason for the request:

We will acknowledge your request within a few business days and let you know the outcome. Approved refunds are returned to the original payment method and typically take up to 14 business days to appear, depending on your bank or payment provider.

5. Payment Processing

Payments for direct services are processed by our third-party payment processor. We do not store your full card or bank account details. Refunds, where approved, are issued through the same processor and payment method used for the original payment.

6. Changes to This Policy

We may update this policy from time to time. When we do, the “Last updated” date above will change. For active engagements, the policy in effect at the time of payment applies unless a signed agreement states otherwise.

7. Contact Us

Questions about a payment or refund?